A new culture is being cultivated in Penang, which often goes unnoticed. New approaches to policy formulations are seldom noted partly because the effects are not immediate and partly because they appear too mundane and technical to be written about by journalists. Nevertheless, they are there, and in the longer term, they are the nuts and bolts of lasting change.When I attended the One-Stop Centre (OSC) committee meeting earlier this year, one of my long-held suspicions was confirmed: development planning...
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