As travellers get smart, hoteliers have to get smarter

By Yeoh Siew Hoon

July 2014 FEATURE
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The travel business has been revolutionized, bringing pressures and opportunities to hoteliers and travelers alike. WIT, a travel news portal supported by Penang Global Tourism, will try to bring Penang’s hoteliers up to date at a workshop in July at China House.“How did you book your hotel?” I asked a Penang friend visiting me in Singapore.“Oh, I checked Agoda, but you know what? Their rates aren’t the best anymore,” she told me. “I used TripAdvisor, and then I found another...

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Yeoh Siew Hoon

is the founder of WIT, a media and events company specialising in online travel. She loves to write and she loves to travel. And oh yes, she loves gadgets.