Moving towards high-performing shared services and outsourcing

By Ong Wooi Leng

July 2015 PENANG ECONOMIC INDICATOR
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After a flying start in the shared services and out sourcing industry, Penang now picks up the pace.Global capitalism is changing. MNCs are now expected to build the next generation of high-performing support services operations at their offshore centres throughout the world. Cloud computing and Internet of Things (IoT) solutions are high-end IT infrastructures that can enhance shared business services in the emerging field of big data and analytics.And that’s good news for Penang – its shared services industry is...

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Ong Wooi Leng

heads the Socioeconomics and Statistics Programme at Penang Institute. Her work lies in labour market analysis and socio-economic development.


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