Biases are dangerous things because they are so transparent to our own minds. This is quite obvious when you wish to start up a totally new business and think you know what people demand and what you can supply.
"Excuse me,” Priyesh cornered a mother who was pushing a stroller in a mall. “My friend and I are trying to start a business and we hope you can help us by answering a few questions. It will just take two minutes." I stood beside him, with my notepad and pen, ready to take notes.
"When was the last time you bought anything for your baby?" he asked.
"Yesterday, I think,” she replied. “It was some toys."
"How did you decide which toys to buy?"
"We either research on our own on the internet or we just go with a brand we trust."
To read the rest of the article and to access our e-Archive, subscribe to us for
RM150 a year.