GLOBAL TRENDS ARE pointing towards the use of digital technologies as the new frontier of industry growth, with discourse centred on big buzzwords like artificial intelligence (AI), Industry 4.0, automation and the like. While these are indeed accurate and relevant concepts, success in contextualising them has been less so. For one thing, embarking on a digital journey is likely to mean different things to different actors. To industry players, digital technologies are only attractive insofar as the realisation of profits is guaranteed – possibly in a given financial year even. To a government, digital technologies are often looked at from ...
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