Malaysia has a strong tradition of people involved in a dispute to seek the assistance of an elder or penghulu to guide them towards a resolution. Community mediation generally focuses on neighbourhood conflicts, with trained local volunteers serving as mediators, often working pro bono or at a nominal fee.
Typical types of community mediation are disputes between landlords and tenants, members of homeowners’ associations, and small businesses and consumers. The mediators often serve those who cannot afford to go through the court process, or they provide professional alternative dispute resolution services.
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