Giving Guests More

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Marco Giovanni Battistotti climbed his way to the top in the hotel business, having worked his way all around the world. He came to Penang as G Hotel’s acclaimed, first general manager and recently became the general manager of the world-famous E&O Hotel and its sister establishment, the Lone Pine Hotel.

MARCO GIOVANNI BATTISTOTTI is a familiar face in the Penang hotel scene. A larger than life figure, figuratively and literally speaking, the half-German half-Italian can often be seen in the lobbies of hotels he works in, sometimes opening doors and inviting guests in personally. It’s not something you’d normally expect the general manager of a hotel to do.

“I washed pots for a year,” he said, referring to the earliest phase of his career. “That made me realise how important everyone’s role is.”

Battistotti knows about small roles – and big ones.


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