As travellers get smart, hoteliers have to get smarter

loading

The travel business has been revolutionised, bringing pressures and opportunities to hoteliers and travellers alike. WIT, a travel news portal supported by Penang Global Tourism, will try to bring Penang’s hoteliers up to date at a workshop in July at China House.

“How did you book your hotel?” I asked a Penang friend visiting me in Singapore.

“Oh, I checked Agoda, but you know what? Their rates aren’t the best anymore,” she told me. “I used TripAdvisor, and then I found another app which gave me better rates than anywhere else.”

And so goes a typical conversation among travellers these days.

Back then, we had to put up with what airlines and hotels decided to charge us, or we went through a travel agent, hoping they’d have the best rates, not knowing that usually the agents would push the product they earn the most commission on.


To read the rest of the article and to access our e-Archive, subscribe to us for RM150 a year.



Related Articles

FEATURE
Oct 2014

Making Penang a slave-free state

Penang is not immune to human trafficking, but there are dedicated people involved in trying to eradicate this vice.

FEATURE
Feb 2013

Off the beaten track in Hong Kong

Hong Kong still holds plenty of surprises for the jaded traveller.

FEATURE
Jul 2011

Dell Celebrates The Arts

Dell is making its presence felt in the community.

FEATURE
May 2016

Smart Local Governance Brings Services to Remote Townships

A rural town in Taiwan enjoys the best of cloud computing technology, thanks to sound governance.